DESCRIPTION
This course is designed to enhance the inquiry and information-gathering abilities of insurance claims professionals. The session focuses on developing effective questioning techniques, understanding the purpose and types of questions, and improving active listening skills.
Participants will learn how to use questions to gather accurate information, clarify details, and facilitate effective communication. This course aims to improve the efficiency and effectiveness of claims investigations and interactions.
OBJECTIVES
- Develop effective questioning techniques for various scenarios
- Understand the purpose and types of questions in claims processing
- Improve active listening skills to enhance communication
- Utilise questioning skills to gather accurate and comprehensive information
