DESCRIPTION
Completing this course will give you an awareness of how the FCA expects firms to protect the interests of vulnerable consumers. It provides an overview of regulatory guidance on the Treatment of Vulnerable Customers which aims to ensure that vulnerable consumers are treated fairly and consistently across financial services sectors.
OBJECTIVES
By the end of this course you will:
- Be aware of the nature of vulnerable consumers and appreciate why this is important
- Understand the way this subject is approached by the FCA
- Gain insights into ways in which vulnerability might be detected
Be able to consider ways of managing vulnerable consumers
