DESCRIPTION
In this course we will explore the regulatory requirements and legal obligations of assessing customer needs in both advised and non-advised sales, ensuring that you can navigate the regulatory framework confidently.
This course is designed for insurance intermediaries involved in advising or selling of general insurance products (such as brokers). It is suitable for both newcomers and experienced individuals looking to enhance their knowledge of customer needs assessment within the regulatory framework.
OBJECTIVES
- Understand the UK’s regulatory framework governing customer needs assessment in general insurance
- Learn how to conduct customer needs assessments effectively to establish suitability and demands and needs
- Recognise the differences between advised and non-advised sales
- Understand how to assess the ‘information needs’ of customers – including those with characteristics of vulnerability
