DESCRIPTION
Expert communication skills and exceptional customer support go hand-in-hand. Whether you are answering questions, resolving problems, or developing rapport with customers”a positive experience starts with friendly, empathetic, and effective communication.
OBJECTIVES
- Outline how to improve the customer experience by becoming a better listener and communicator.
- Some specific skills you will develop include: starting and ending customer conversations, listening to understand customers and identify their needs, and providing empathetic and personalised support.
- Apply these lessons to a real-world customer scenario.
