DESCRIPTION
This module explains the difference between IQ and EI (or EQ). Many people understand the term emotional intelligence, but are unfamiliar on exactly with it means. Delegates will explore the work by Daniel Goleman and recognise the five key domains of emotional intelligence and how it affects them every day, from decision making to communication skills. Delegates will explore practical examples on how to build on existing skills to develop their emotional intelligence and help overcome bias.
OBJECTIVES
- Specify the five domains of emotional intelligence
- Explain the importance of emotional intelligence
- Develop the key skills to improve emotional intelligence
