DESCRIPTION
This module focuses on understanding and using emotional intelligence (EI) as an important aspect of any workplace professional.
This course will enhance the skills learned throughout the programme to understand how we can use and develop our emotional intelligence to be more effective in our approach to everyday situations.
Finally, the course will look at how we have bias and how they can hinder or advance our thinking, decision making and even our communication skills.
OBJECTIVES
- Specify the five characteristics of emotional intelligence
- Explain the importance of emotional intelligence for individuals and in leadership
- Develop skills to improve your emotional intelligence
- Recognise how to be assertive and when it is needed
- Build confidence and improve impact when interacting with others
