DESCRIPTION
This module focuses on understanding and using Emotional Intelligence (EI) as an important aspect of the managers role in the workplace. As a key EI facet, we will also develop assertiveness and influencing skills for successful.
The course will focus on communication, and the kay factors to successful communication in a managerial role. It will help participants understand the wide range of preferences and skills of self and others and how to utilise these effectively in the workplace.
OBJECTIVES
- Specify the five characteristics of emotional intelligence
- Explain the importance of emotional intelligence for individuals and in leadership
- Develop skills to improve your emotional intelligence
- Recognise communication preferences of self and others and adapt to be more effective
- Build confidence and improve impact when interacting with others
