DESCRIPTION
This practical and participative module is suitable for managers who are involved in identifying, clarifying and solving organisational problems and need to have access both to a range of practical tools and techniques and interpersonal skills that will maximise effectiveness.
Problem solving and decision making is central to the management role. Problem solving is are often seen as a learned skills and often it’s just a case of using a structured approach and allowing our brain to utilise different techniques.
This session is designed to help create a structured approach to problem solving and decision making for managers. That we all have the ability to use.
OBJECTIVES
- Describe the key elements in effective problem solving and decision making
- Select and use practical tools for defining, clarifying and decision making
- Draw on a range of interpersonal skills and techniques to promote effective group conduct
- Create and implement a personal action plan to enhance the effectiveness and workplace problem solving and decision making as a manager
